FAQ+POLICIES
Dear customer, these policies help me ensure each client gets a 5 start treatment.
We get it, life happens! Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. As other establishments, our business is not able to make special exceptions to policies on an individual basis.
Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:
Cancellations
Cancellations and reschedules made less than 48 hours prior to your appointment time are considered late cancellations and will result in a charge of 50% of your booked service. Please call or text to notify for any rescheduling needs.
This applies to cancelling/changing additional services booked last minute (within 48 hrs) if you have multiple scheduled for one visit.
Late Policy
Please call/text to notify us in the event that you are running late.
If you are late to your appointment, you are cutting into your time not the next person time.
If you are 15 minutes late to an appointment, you will automatically be billed a $25 late fee.
If you are more than 15 minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed, due to it being a late cancellation.
If your service is still able to be completed, your treatment time will be shortened to avoid inconveniencing the client that has a booking after you, and you will be charged a $25 late fee as stated above.
The $25 late fee is compensation for the inconvenience of rushing the service and shortening the necessary time allotted for consultation, check out, and clean up.
FAQ's
- I am not sure which treatment to book?
If you are a first time client, book a consultation+deep cleansing, that we recommend to analyze your skin first and see if is the best for your skin and overall goals. If you are a returning client and are not sure what to book next, feel free to contact Kelly via email or phone and she will be happy to guide you in the right direction! To avoid any confusion, we recommend pre-booking your next appointment at the end of your treatment.
- Can I get my facial after recently receiving botox or filler?
It is advised to wait at least 2 weeks for any facial treatments after receiving botox or filler in order to avoid any manipulation or shifting of the botox or filler beneath the skin. If you’re doing both in the same day, get your facial prior to any injectables.
- Why can’t I get a chemical peel on my first visit as a new client?
Because we truly care about the health of your skin and achieving the best results possible! Before receiving any chemical peels, it is mandatory that all clients be on a routine of products approved by Kelly. If the skin is not prepped properly prior to the peel, it is more likely for irritation to occur and for you to not see the results you could otherwise obtain with proper homecare. We want to make sure that you get the best results from the treatments that you’re investing in.